Q:
What is myHCPS?
A:
myHCPS is a web-based system that allows HCPS employees access to internal information and applications.
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Q:
I have recieved an 'Invalid username or password' message when trying to log in to myHCPS?
A:
Your username and password are the same username and password that you use to access your email.
You can check to see if your username and password are correct, by logging on to your HCPS Email. If your username and password
allow you access, there may be a problem with your computer that is preventing you from accessing myHCPS.org
If you can log in to your email, and cannot log in to
myHCPS, please use the the
myHCPS Resolution Request Form so we can verify that you are set up for
myHCPS.
If you cannot log in to your email account and
myHCPS, contact User Support at (410) 588-5242 during the hours
of 7:00 a.m. – 4:00 p.m. Monday through Friday to reset your password,
or use the
myHCPS Resolution Request Form to initiate a password reset request.
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Q:
I have forgotten my password, how can I get my password reset?
A:
If you have forgotten your password, contact User Support at (410) 588-5242 during the hours
of 7:00 a.m. – 4:00 p.m. Monday through Friday to reset your password,
or use the
myHCPS Resolution Request Form to initiate a password reset request.
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Q:
I am able to log in to myHCPS, but I am prompted to log in when I try to access a SharePoint site?
A:
Make sure that you are entering “HCPS\” before your username when prompted (ex. HCPS\JoeUser), and the password that you use to access your email as the password.
You may not have permission to access the SharePoint site that you are attepting to access, and will need to request access using the request form.
The request form will show after three failed attempts to access a SharePoint site. An email will be sent to the SharePoint Site Administrator who will be able to
grant you the right to access the site.
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