Do you have a question? Ask HCPS!
At HCPS, we strive to continue to raise our standards for increasing our
customer service efforts to support employees, students, parents/guardians,
and the larger community. Ask HCPS is a new general contact method for all
HCPS-related inquiries. Our dedicated Customer Service Administrative Support
Specialist, Judy Simon, provides personalized responses to all inquiries received
through Ask HCPS to ensure thorough and timely two-way communication.
Email us at AskHCPS@hcps.org or give us a call at
The HCPS Customer Service Task Force includes Board Members, Central Office staff, school
administrators, teachers, and community partners. HCPS standards for quality customer service are
measured by our TRACK-ing Excellence Program, created by our Office of Organizational Development.
TRACK represents Transparent, Responsive, Accessible, Consistent, and Kind communication. To ensure
that we, as an organization, remain accountable for delivering top-notch internal and external customer
service, the HCPS Customer Service Task Force develops new initiatives in line with the TRACK-ing
Excellence Program to help us gauge our current level of service and identify opportunities for
improvement. Some of those initiatives include staff recognition events, staff training videos, school
community engagement guides, and a customer satisfaction survey.
An internal and external subcommittee have been created, to specifically focus on our efforts to improve
customer service to HCPS employees, parents/guardians, students, and the greater community.
Harford County Public Schools (HCPS) is committed to providing superior customer service to all of our stakeholders,
including employees, students and their families, and community members. We recognize customer service as a vital
component of an organization's culture that, in our case, ultimately affects overall student success. At HCPS, our
standards for quality customer service are measured by our TRACK-ing Excellence program. TRACK represents Transparent,
Responsive, Accessible, Consistent, and Kind communication. By submitting this short form, your feedback helps us gauge
if we are meeting our standards of excellence.
11/30/2022 3:01 PM
11/17/2022 12:59 PM
The following message will be sent via phone, email, and text message to all parents and guardians at 5:00 p.m. on Tuesday, November 1, 2022:
If you are active military personnel, a civilian or federal employee working and/or living on federal property, your child has received or will receive a form to be completed and returned to school. If your child is not attending school in person, please find a blank form attached to this email. It is very important that we receive the completed form from you, as this is a means of funding that will impact your child’s school system. Persons working on federal property, please be sure to complete the box indicating the specific location of your employment. The forms should be returned to school with your child no later than Friday, November 11, 2022. Blank forms are also available on www.hcps.org on the Resources for Parents page under ‘Forms and Documents.’ Please contact your school if you have any questions.
11/1/2022 8:00 AM
The following message will be sent via phone, email, and text message to all parents and guardians at 5:00 p.m. on Thursday, October 27, 2022:
Maryland legislation now requires notification of parent/guardians when a student meal account balance becomes low.
This is to notify you that parents and guardians will soon begin to receive monthly automated communications via phone and email when your student’s meal account reaches $2.60. Notification at this amount will ensure you’re aware you have funds remaining for approximately one meal.
Students without funds on their account will still receive a meal that is charged to their account but will not be able to purchase any snack items, even with cash. Consequently, families with a balance LESS THAN $0 will receive a weekly call notifying that your account balance needs to be paid.
We encourage families to login to your MySchoolBucks account and set your own balance reminders above $2.60 to avoid receiving the monthly or weekly notices. Please note, if you opt out of the balance alerts when they begin, you will be opting yourself out of receiving all HCPS outreach communications.
Federal waivers allowing universally free school meals ended June 30, 2022 – students who do not qualify for meal benefits or whose applications for meal benefits from previous years expired must pay $2.50 for lunch in elementary schools or $2.60 for lunch in secondary schools. The online meal benefit application is available at www.hcpsmenus.com.
If you are unsure of your MySchoolBucks account or balance information, contact Food and Nutrition Services at 410-638-4078 for assistance.
10/27/2022 12:38 PM
10/4/2022 8:35 AM
Click Here to view archived alerts.