Do you have a question? Ask HCPS!
At HCPS, we strive to continue to raise our standards for increasing our
customer service efforts to support employees, students, parents/guardians,
and the larger community. Ask HCPS is a new general contact method for all
HCPS-related inquiries. Our dedicated Customer Service Administrative Support
Specialist, Judy Simon, provides personalized responses to all inquiries received
through Ask HCPS to ensure thorough and timely two-way communication.
Email us at AskHCPS@hcps.org or give us a call at
The HCPS Customer Service Task Force includes Board Members, Central Office staff, school
administrators, teachers, and community partners. HCPS standards for quality customer service are
measured by our TRACK-ing Excellence Program, created by our Office of Organizational Development.
TRACK represents Transparent, Responsive, Accessible, Consistent, and Kind communication. To ensure
that we, as an organization, remain accountable for delivering top-notch internal and external customer
service, the HCPS Customer Service Task Force develops new initiatives in line with the TRACK-ing
Excellence Program to help us gauge our current level of service and identify opportunities for
improvement. Some of those initiatives include staff recognition events, staff training videos, school
community engagement guides, and a customer satisfaction survey.
An internal and external subcommittee have been created, to specifically focus on our efforts to improve
customer service to HCPS employees, parents/guardians, students, and the greater community.
Harford County Public Schools (HCPS) is committed to providing superior customer service to all of our stakeholders,
including employees, students and their families, and community members. We recognize customer service as a vital
component of an organization's culture that, in our case, ultimately affects overall student success. At HCPS, our
standards for quality customer service are measured by our TRACK-ing Excellence program. TRACK represents Transparent,
Responsive, Accessible, Consistent, and Kind communication. By submitting this short form, your feedback helps us gauge
if we are meeting our standards of excellence.
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4/28/2022 5:00 PM
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